An annual maintenance requirement needs an accurate asset list and a clear definition of coverage. Atharva Tech Minds accepts IT service and AMC enquiries from organisations across India. Site coverage, response commitments, spares and exclusions are agreed for the actual assets and locations before a contract is accepted.
Prepare an asset and location inventory
Record device types, make/model, quantity, age, existing condition and warranty status. Split the inventory by consignee or service location and identify critical equipment. This helps distinguish maintenance needs from one-time repairs or replacement requirements.
Define the coverage and exclusions
State whether the requirement is comprehensive or non-comprehensive and describe the intended preventive and corrective work. Clarify spares, consumables, batteries, software issues and out-of-scope equipment rather than assuming every item is included.
Agree the operating process
Provide service windows, contacts, access requirements and the expected escalation process. Proposed response or resolution commitments must be evaluated against equipment, spares and location coverage; a general website statement does not establish a service-level agreement.
Make service reporting reviewable
Agree on ticket records, visit reports, preventive schedules, asset updates and closure evidence. For multi-site contracts, define who authorises work, reviews reports and coordinates access at each location.
| Area | Inputs to provide |
|---|---|
| Asset schedule | Equipment, models, quantities, condition and locations |
| Coverage | Preventive/corrective work, spares, consumables and exclusions |
| Service terms | Windows, contacts, escalation and agreed response commitments |
| Reporting | Tickets, visit records, asset changes and closure evidence |
What to send for a requirement review
- Asset list with models, quantities and warranty status
- Site addresses, service windows and access contacts
- Comprehensive/non-comprehensive scope and exclusions
- Preventive visits, spares and escalation expectations
- Contract period, service reporting and acceptance terms
Can government offices submit a computer AMC requirement?
Yes. Share the asset inventory, locations, contract period and requested scope, including any GeM bid documents. ATMPL will review the requirement and confirm whether the proposed coverage, service commitments and commercial terms can be offered.